CMP Polymedia Ltd

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Polymedia Business Manager

Easily and effortlessly manage your people, projects and customer interactions with this simple, flexible and affordable business management software solution.

Polymedia Business Manager has its own dedicated website
with detailed information about the product.

Please visit
www.ManagementEmpowerment.com

Overview
The following is a brief overview of the main features and functionality of the solution.

	Account & Contact Management Manage your customers, suppliers, associates and other company information as well as their related contact persons. Flexible classification (e.g. types, categories, tags and keywords), customization and integration with Microsoft Outlook.

	Project Management Manage your projects and monitor progress interactively as well as all related activities such as tasks (i.e. to-do lists), appointments, phone calls as well as documents. Create and assign your own "project plans" consisting of the various stages, budgets and work schedule for each employee. Track budgets, timesheets & billings per project, stage, employee and view profitability analysis in both tabular form and as graphical charts.

	Incident Management Handle customer support incidents, enquiries, issue tracking and resolution.

	Activity Management Manage your internal and customer interactions and activities including tasks, calendar appointments and phone calls.

	Document Management Attach any type of electronic document to a customer account, project, activity or other entity. Documents can include Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Outlook emails, Adobe PDF, images, audio and even video content. Templates Create new documents automatically from templates through Microsoft Word automation. How? Simply create a document and add special 'tags' (such as [Customer Name], [Date], [Address]). When you then create a new customer-related document based on this template, these 'tags' will be automatically substituted with the corresponding customer infomation.

	Products & Services Manage your products and services including advanced classifications, specifications and unique product-specific characteristics. (This is a core module for eCommerce website solutions)

	Service & Maintenance Contracts Know exactly what products and services each customer enjoys (including serial numbers, support incidents, documentation and other product characteristics). Create and manage customer contracts or maintenance plans per product. Each contract contains frequency, activation/expiration period and other characteristics which allow service incidents and preventive maintenance work to be generated and scheduled automatically.

	Timesheets & Billings Create and manage personal timesheets and project billing analysis, including budgets, billable work and non-billable work (expressed in both time and money). View employee work by day, week, month, year and project to name but a few.

	Human Resources Management Manage your employee information, employment status, emergency contact details, performance appraisals, reviews, letters and documentation. Store detailed biographical credentials including professional training credits, qualifications, personal achievements and awards.

	News & Event Management Manage your company news, announcements and events. Quickly and easily publish this information to your dynamic website.

	Membership Management Create membership schemes and manage subscriptions. Track member interactions and loyalty points. Print labels, envelopes, membership cards and perform mass-mailing.

	Training Centre Management Manage your entire training centre. Create courses; classes; participants / students; class occupancy (i.e. enquiries, confirmations, waiting lists), participant interactions, grades, credit and training history.

Polymedia Business Manager
Polymedia Business Manager is a management platform that embraces and integrates productivity through simplicity, management empowerment principles, customer relationship management (CRM) and the internet (e.g. e-Commerce) into a single, unified solution.

Tools

Personal Dashboards
Each user has their own personal dashboard showing an organised view of their entire work-load. Includes notifications; alters and highlights of overdue items; priority and 'smart' grouping; incoming/outgoing call panel and more...

Microsoft Outlook-style Calendar
You can manage both individual and group calendars (e.g. support teams, technicians, etc.)

Mailing & Broadcasting
Create personalised marketing and sales campaigns via Email / Fax / SMS, and produce mail-merge documents, mailing labels and envelopes.

Call Centre & Activity Dispatch Centre
Track incoming phone calls and work and quickly and easily assign them to the appropriate persons. No more need for post-it notes or email reminders.

Help Desk & Knowledge Bank
Create your company knowledge bank, resource libraries and references for your business.

Microsoft Word Automation
Automate Microsoft Word by using templates and automatic substitution of information relating to customer account, contact, project, activity, etc.

Microsoft Outlook Integration
Access your Microsoft Outlook folder list from within Polymedia Business Manager (including contacts, tasks, calendar items and email message folders such as inbox, outbox and sent items). Synchronize contacts, tasks and calendar items. Import email messages (from your inbox, outbox, sent items or sub-folders) as documents which are linked to their related customer account, contact, project, activity, etc.

VoIP PBX Telephony Integration
Integration with selected PBX telephone systems.

	Incoming Calls When a call comes in, a notification box is displayed showing clearly the name, company and number of the person calling.
	Outgoing Calls Simply click on a contact's telephone number to make an outgoing call.

Technology

Microsoft .NET
Polymeida Business Manager is built from the ground-up using the latest Microsoft.NET technologies

Architecture & Connectivity
It is designed as a 3-tier application and offers an API for 3rd party development and integration with external systems (e.g. accounting package, booking engines) as well as dynamic websites and online solutions.

"Cloud Computing" vs On-Premise
Instead of implementing the solution locally (i.e. on-premise) you can have the data and storage on the "cloud" platform (which are large data centres accessible via the internet). Polymedia Business Manager works both ways!

The benefits of the cloud include:

	Access your data and work from anywhere.
	Create the "next generation" of dynamic websites with real-time, bi-directional, communication between your business and your customers.
	Establish a bridge between your legacy back-office systems and your website.
	Fast and scalable (with virtually unlimited server resources at your disposal).
	Secure & stable (with automatic backups and recovery).

Internet

Dynamic Websites, eCommerce Solutions & Web Portals
Use Polymedia Business Manager as the underlying fabric for managing and running your dynamic website, eCommerce solution and web-based business portals.

Local Content

Greek Name Days
View dashboard notifications of current and upcoming Greek name days.

Online Business Directory
Search a database of over 35,000 active companies based in Cyprus, which are classified in over 950 distinct business categories.

View full business card details including name, address, telephone, fax, email, website and more. Search by industry, region and other criteria. Filter results, print labels and create email campaigns.

Note: This feature is an Add-On service provided on a subscription basis.

Designed and developed by
Polymedia