We are committed to providing our customers with a full range of support services so as to ensure the smooth operation and long-term success of all our projects. For this purpose, we provide a comprehensive maintenance plan for each project which clearly details the support services and benefits available.

 Projects that are under our “maintenance plan” are typically eligible for the following services:

	Telephone Support (Free) Our support team is always available to provide free telephone support and assistance during normal working hours. A more customised "maintenance plan" is also available to cater for the needs of customers whose line of business requires support during evenings and weekends (e.g. cinemas, theatres and other venues implementing our Box-Office Ticketing System).
	Remote Support (Free) Real-time 'live' training, person-to-person assistance and remote support can be provided directly from our offices, often within minutes of a customer request. The nice thing about this is that we can offer you 'on-demand' support, quickly and easily - as if we were physically there at your offices. Furthermore, we do this in a way that is totally independently to your existing I.T. infrastructure (i.e. we are not restricted by any existing security features such as firewalls, etc).
	Software Upgrades (Free) Technical upgrades, added-value features and enhanced functionality are provided for free, in the form of new software releases. All projects under our "maintenance plan" are entitles to receive these software upgrades.
	On-Site Support Technical support and assistance can also be provided on-site at your premises, upon request.
	Customer Requests & Enhancement Projects under our "maintenance plan" are entitled to request for software enhancements and new features which will be treated with priority. Please note that any such requests are billable and subject to a separate agreement / order.

Customer Help Desk

Enter our customer support centre to access the on-line product knowledge-bank and resources relating to your products, such as:

Product "How-To" Documentation & Help Files
Version & Upgrade Specifications
Customer FAQ