Support
Software Maintenance Plan

Through our software maintenance plan you are typically entitled to the following:
 


Email Support
Our support team is ready to respond quickly in resolving any requests that you submit through our online support centre or via email.
Free

Telephone Support
Talk to our support team and get immediate feedback there and then.
Free

Remote Support
We can connect to your PC and offer immediate and direct support, training and assistance.
Incident

Onsite Support
Upon request, we can come to your offices for a face to face meeting, group training, or support.
Incident

Technical Upgrades
As new technologies and operating systems come to market, we too are continuously upgrading our solutions so as to ensure that you are fully functional at all times.
Free

New Releases
We strive to continuously enrich our solution with new features and functionality. Based on our internal product development plan and customer feedback/requests, we generally announce a new release each yearly quarter (which you are entitled to for free).
Free

Customer Requests & Enhancements
You may be entitled to request for software enhancements and new features which will be treated with priority. Please note that any such requests are subject to a separate agreement / order.
Incident

 

 
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Polymedia